Refund policy

Returns & Refunds (60 Days + Free Returns)

At MARINE|O, we get it — sometimes a return is needed. No stress. If something isn’t right, we’ll help you sort it.

To start a return, log in to your account [HERE] and submit a return request from your order history. Our team will review and respond within 1–2 business days.

To start a return, please email us at info@marineo.com.au (or use our Contact Us form) with:

  • Your order number

  • The item(s) you’d like to return

  • The reason for the return (optional, but helpful)

 

Return Conditions

To be eligible for a refund, please make sure:

  • Timeframe: Your return request is submitted within 60 days of your order date.

  • Condition: Items are returned unworn, unused, and in original condition (with any original packaging/tags where applicable).

Free Returns (Australia)

Returns are free within Australia. Once your return is approved, we’ll send you a prepaid return label with instructions.


What Happens Next?

Once we receive your return, we’ll inspect it and confirm approval. This typically takes 3–5 business days.

If approved, your refund will be processed back to your original payment method within 1–7 business days (depending on your bank/payment provider).

 

A Couple of Quick Notes

  • One return per order: Each order number is eligible for one return/refund request.

  • Return tracking: Please use the return label provided so your parcel is tracked. While we’ll always do our best to help, we can’t refund items that don’t arrive back to us.

If you have any questions at all, email us at info@marineo.com.au — we’re here to help.